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Help & FAQ

ACCOUNT  

In order to get full access to our website, you need to open an account with us. All information provided to Straga Products is strictly confidential. Your information is only used to process the online billing and shipping, and to provide you with a better shopping experience. By opening an account, you will have full control of your shopping experience with Straga Products. You will have the opportunity to review and make changes to your account information, and manage your address book, which will allow you to send your order directly to whomever you wish. You can review your order status and see past orders as well. Here, you will also be able to manage the wish list and newsletter subscription.

 

PAYMENT METHODS

We accept all major credit cards including Visa, MasterCard, American Express through Paypal. You do not need to have a Paypal account to purchase. However, we also accept payment through the Paypal accounts. This prevents us from having to store any of your payment information, increasing the security of your transaction.

Unfortunately, we do not accept cash, checks, money orders, or Country Road and Trenery Gift Cards. 


 

TAXES

Customers within Canada:

For customers in Canada, taxes will be charged in accordance with the province of your residence. Please refer to the table below.

 Province

On or After January 1, 2012

Alberta

GST 5%

British Columbia

HST 12%

Manitoba

GST 5% and PST 7%

New Brunswick

HST 13%

Newfoundland and Labrador

HST 13%

Northwest Territories

GST 5%

Nova Scotia

HST 15%

Nunavut

GST 5%

Ontario

HST 13%

Prince Edward Island

GST 5%

Quebec

GST 5% & QST 9.5%

Saskatchewan

GST 5%

Yukon

GST 5%

 

Customers outside Canada:

Orders made by customers outside of Canada are not subject to Canadian taxes. However, they may be subject to local taxes and customs charges. For all international orders, Straga Products is not responsible for any levies, duties, custom fees, import fees, or other charges.  

 

SHIPPING

The shipping costs are calculated at the time of checkout and depend on the shipping address provided. Canadian orders are shipped with Canada Post and USA orders are shipped with USPS. We cannot guarantee shipping or delivery dates as this is out of our control; the charts below are only estimates.

Location

Transit Times

Within Canada

1-5 business days*

United States

2-5 business days*

 

 

* Business days do not include weekends or holidays.

Order Tracking

We use shipping services that provide each order with a tracking number to give our customers peace of mind and reliability. Straga Products will email you a shipping confirmation along with the tracking number.

 

RETURN POLICY

Due to the nature personalization services personalized items cannot be accepted for return or refund unless there is a manufacturing error or product defect. In the event that we made an error please notify us immediately and we will be happy to correct our mistake!


In the event your shipment arrived damaged you must notify us as soon as possible. The time to file a claim with the shipping company is only 5 business days after you receive your shipment.

In the unlikely event that something has happened in transit we will replace the item or you will be refunded the price of the item as well as any applicable taxes and shipping costs.

If you must return your item, please contact us at info@stragaproducts.com to claim your authorization number.

Straga Products will not accept any third party billing or Cash on Demand for any returned items.

In the event that a refund is required it will be delivered within 10 business days of receiving your return, and will come in the same form of payment as Straga Products received originally.

For more information, please contact us.

 

PRIVACY POLICY

This Privacy Statement is applicable to Straga Products and discloses the privacy practices for stragaproducts.com entire site, including, but not limited to, any online customer purchases and online promotions.

Here at Straga Products, your privacy is very important to us. We collect information for the sole purpose of securely processing your online orders, getting your products promptly delivered and enhancing your personalized shopping experience. Examples of customer information that may be collected include your name, shipping & billing address, email address, telephone number, and historical purchase records. Straga Products never sells, rents, or shares your information in any form with any third party. Your information gathered by us through your order and visit is kept strictly confidential. Unless you request otherwise, we will only contact you regarding orders you have placed. You will never receive any unsolicited e-mails from us unless you sign up to receive promotional updates. If you do not wish to receive such emails further, you can always opt-out by using the "unsubscribe" option in any marketing email or under “newsletter subscription” in the “My Account” section of our website.

Straga Products uses PayPal for all online payment transactions. We do not receive or store any form of your financial information. Straga Products is committed to the protection of our customers’ information. Our website has reasonable security measures in place to protect against the loss, misuse, or alteration of your personal information under our control.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at the following address:

45 Brisbane Road, Unit #16

Toronto, Ontario, Canada, M3J 2K1

Email: info@stragaproducts.com

 

TERMS AND CONDITIONS

Thank you for visiting the Straga Products Terms and Conditions page. The terms and conditions listed here apply to all Straga Products Websites. Please read through the entire page carefully, and do not hesitate to contact us at info@stragaproducts.com should you have any further questions regarding our policies.

 1.       Acceptance of this Agreement

Your access to and use of the Straga Products Website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Straga Product Website, you unconditionally agree to the terms and conditions set by this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

Straga Products reserves the right to change or adapt these conditions at any time, so please check the Terms and Conditions page for updates each time you visit the site.

 2.       Website Content and Usage

Information contained on this Website is only intended to give a general impression of our products. Straga Products reserves the right to alter, suspend, or discontinue any aspect of this website, its content or the goods and services available through it without any prior notice. Straga Products makes efforts to update its website frequently, but does not guarantee that the information on the website is always 100% up to date. Furthermore, unless otherwise stated, any new features including new content and/or the sale of new goods shall be subject to the terms and conditions.

The Straga Product Website is to be used strictly for personal and non-commercial use only. For any commercial use, please contact us at info@stragaproducts.com .

All rights reserved; duplication graphically or conceptually in whole or in part of the contents of this website are strictly prohibited without the express written consent of Straga Products.

 3.       Minimum Age Requirement

Straga Products is concerned about the safety and privacy of our website users, particularly children. By using and navigating the Website, you acknowledge and agree that you must be at least eighteen years old.

 4.       Account

You agree that you will not misuse or abuse account access and passwords. You agree that you will only use your password and that you will take all reasonable precautions to protect its secrecy.

 5.       Price and Availability

Price and availability of products offered through the Website may be subject to change without prior notice. All listed prices are exclusive of applicable sales taxes, duties, tariffs, levies and similar assessments. The customer agrees to be responsible for the payment of all such charges by making online purchases.

All prices quoted on this website are in Canadian Dollars (CDN$) and payments must be made in Canadian Dollars. Credit card sales will be charged in your local billing currency by your credit card provider.

 6.       Links to Third Party’s Websites

The Website may contain links to other websites and are provided herein as a convenience to you. Straga Products is not responsible for the content on other websites and suggests the customers use third party websites at their own discretion. Furthermore, hosting  third party website links does not imply endorsement of such sites by Straga Products.

 7.       User Submissions

If at any time you choose to submit any personal information on the Website, Straga Products may use this information to contact you regarding critical changes to our website or products. Straga Products will not sell or release your private information without your prior consent.

 8.       Limitation of Liability

The Website is provided on an “as is” basis without any representation or endorsement made and without warranty of any kind whether expressed or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. We have tried our best to show the exact colors of the products, which are displayed on this website, with as much accuracy as possible. However, as the colors that you see will depend on your monitor, we cannot guarantee that what you see on your screen will be an exact representation.

To the extent permitted by law, Straga Products will not be liable for any indirect or consequential loss or damage whatever (including, without limitation, loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Straga Products makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Straga Products for death or personal injury as a result of the negligence of Straga Products or that of its employees.

9.       Copyrighted Materials

Copyright of all material on the Website is held by Straga Products. Straga Products reserves all rights to images, copy and all other information listed on the site and it may not be used, copied, adapted, or reproduced in any form without the permission of Straga Products. Ownership rights are protected by Canadian law while unauthorized use of any materials found herein may violate intellectual property laws.

 10.   Trademark

Unless otherwise noted, all logos, trademarks, service names, and associated designs on the Website are trademarks owned or licensed by Straga Products and are subject to intellectual property rights.

 11.   Compliance with Laws

You agree to comply with all applicable statutes, laws, and regulations regarding your use of this Site and your purchase of products or services through this Site. We may, in our sole discretion, report actual or perceived violations to law enforcement or other appropriate authorities. By reading this Terms and Conditions, you agree to cooperate fully with a legal investigation and acknowledge that violations of these policies could be subject to criminal or civil penalties.

 12.   International Use of Website

 You agree to comply with all applicable laws regarding the transmission of technical data exported from Canada, the United States or the country in which you reside (if different) and with all local laws and rules regarding acceptable use of and conduct on the Internet.

 13.   Termination of Usage

We may terminate or suspend your access to or use of all or part of this Website, without notice, for any conduct that we believe is disruptive to this Site or is in violation of any applicable law or these Terms and Conditions.

 

FREQUENTLY ASKED QUESTIONS (FAQ)

 

Account

     1.     Do I need to create an account to make a purchase?

 No, you can make purchases as a guest. However, we recommend creating an account as you will gain the privilege to manage your account and check your order status. For more information please click here

      2.     How do I create an account?

To create an account, click Register on the Home page, then fill in all the needed information and click on Create My Account to easily create a new account.

You will receive a confirmation email message asking you to confirm your profile creation.

     3.      What information will be collected when I register as a customer?

We will only collect the needed information to process your order. This may include your name, shipping & billing address, email address, and telephone number. Your information will be secure, and we will never share it with any third party without your permission. For more information about our privacy policy, please click here.

     4.       How do I change my password?

Simply go to My Profile and click on Change My Password. You'll be asked to provide your new password twice before you can submit this new information.

     5.       What should I do if I forget my e-mail address?  

If you forget your e-mail address you will need to create a new account, or you can contact our Customer Service.

     6.      What should I do if I forgot my password?

To retrieve your password, please click on the Log In on the Home Page, then under “forgot your password” simply put in your email address (the same one used to register). A temporary password will be sent to your email address.

     7.      What is a wish list and how can I manage it?

Wish lists contain your favorite items that you wish to save to review later. Under My Wish lists in My Account, you can view/manage/share your wish list or add the items to your shopping cart.

     8.      Can I browse my purchase history?

Yes, go to the My Account page, simply click My Orders and you can view items purchased and items being delivered.

     9.      How do I subscribe or unsubscribe to newsletters?

You can simply subscribe to newsletters by entering your email address at the bottom of the Site.

To unsubscribe to the newsletters, you can use the “unsubscribe” option in any marketing email or under “Newsletter Subscription” in “My Account.”

    10.    How can I permanently close my account?

If you wish to close one or several accounts, you must directly contact our Customer Service.


 

Order

    11.   What are the applicable sales taxes?

For customers within Canada, please click here to see the applicable sales taxes for different provinces; for customers outside Canada, there will be no Canadian taxes applicable. However, customers may be responsible for local taxes and customs charges.

    12.  How can I pay for my online purchases?

We accept all major credit cards including Visa, MasterCard, American Express through Paypal. You do not need to have a Paypal account to purchase. However, we also accept payment through the Paypal accounts. This prevents us from having to store any of your payment information, increasing the security of your transaction.

Unfortunately, we do not accept cash, checks, money orders, or Country Road and Trenery Gift Cards. 

    13.  How to place an order?

To place an order, you must place the item in your shopping cart by clicking on Add to Cart. Then click on Check Out and follow the instructions.

    14.  What exactly happens after ordering?

After ordering, you will promptly see an order confirmation page notifying you that your order has been successful. After the order has been processed in our database, the package will leave our warehouse and be shipped to you. We will then send you an email with your tracking number for your convenience.

    15.  Can I have the receipt?

Of course, you can. With every parcel, you will receive a receipt that includes a total breakdown of the transaction that fully describes the sales taxes and any other applicable surcharges as well as the packing slip that lists the goods in the package.

 16. Do you offer gift wrapping?

Yes! If you choose we will wrap your packages before shipping, free of charge.

 

Delivery

    17.  What delivery fees should I expect?

The delivery fees will be based on the destination of shipments and the dimensions of the product(s). We do not make any profit on the shipping.

For Canada Post

 

    18.  What should I expect as far as transit time?

Our processing time is 5-7 business days subject to the current volume, and delivery time is subject to the courier and the service that you selected at the time of checkout. For more information, please click here.

 19Where is my ordered item?

 

If you have already placed an order and received an email from us stating that the item has been shipped, please go to the corresponding courier website with the tracking number included in the email. You can view your package status online by entering the tracking number.

     20.  Can I cancel a purchase?

Unfortunately, once confirmed you cannot cancel your order. Our products are often ready for shipping within 48 hours after the order is placed, this means production starts even sooner leaving no opportunity for cancellations. Please review your personalization and order details before submitting your order. Be sure to check spelling, dates and names carefully.


 

Post Purchase

    21.   What if my received item is broken or defective?

All items are inspected before shipping; however, in the event you receive a damaged or defective product please contact our customer service team by phone at 1-855-578-7242 or email info@stragaproducts.com within 5 days of receipt of merchandise. Our customer service team will provide you with an authorization number and instructions; we will exchange your item or you will be refunded the price of the item as well as any applicable taxes and shipping costs. Please note that in order to receive a refund for the shipping cost of the item that you must contact our customer service team before returning the item to us.

For more information about our return policy, please check here.

    22.   What is the time limit for returning an item?

Customers of Straga Products will have up to 5 calendar days from the date of delivery to claim their refund if damaged. For more information, please see our Return Policy.

    23.   Where should I forward an item I wish to return?

The item should be mailed to:

45 Brisbane Road, Unit #16

Toronto, Ontario, Canada, M3J 2K1

Please make sure to include the authorization number we emailed to you, and the returned item should be in its original packaging.


 

Didn’t find what you are looking for? Or do you have feedback about your experience with a purchase? Please contact us.